'Is your service worth the squeeze?'
Have you found this page yet? These quick one-pagers are created for you to use and refer to during office meetings, as quick-win training ideas and they are FREE to you for internal use. Click on the logo above and see if anything works for you.
Owners & Managers
Well, as you know I have owned and operated my own travel agencies, and as a former VP & Director of Training & Development for Uniglobe Western Canada and management consultant and trainer to the trade I have worked with numerous agency owners running agencies doing twenty million, forty million plus - to start up. It's this experience I draw on when I offer tips, tools and strategic advice here on this page or in the SMP Newsletter and Blog.
If you want and need someone to coach you, your senior and executive teams, your board and your front line teams you'll know that I understand agency management from the ground up. Also through my work with travel trade call centres I can assist your call centre management team to build sales, service and referrals.
I'll apply the same "No Fluff" approach to your planning as I do to all my clients. If it's a lemon, I'll tell you!
If you want and need someone to coach you, your senior and executive teams, your board and your front line teams you'll know that I understand agency management from the ground up. Also through my work with travel trade call centres I can assist your call centre management team to build sales, service and referrals.
I'll apply the same "No Fluff" approach to your planning as I do to all my clients. If it's a lemon, I'll tell you!
Ask me about this workshop. It can be presented in your agency to your team, or delivered as a webinar to the
desk of each member of staff.
